We ship all of our products using either the Swiss Postal System and it’s shipping partners. We are also working with the Swiss courier service DPD
Shipping within Switzerland: We will pack and ship your order within 3 business days. You can expect your package to arrive within 2-3 business days from the shipping date. VAT will be added at checkout.
Shipping and returns within Switzerland are FREE.
Shipping to the EU: We will pack and ship your order within 3 business days and you can expect to receive your order within 3-5 business days from shipping date.The shipping cost will be calculated at checkout based on the final weight of the order. The prices for our products are listed without the inclusion of VAT.Customs or import duties as well as handling fees and applicable taxes will be charged once the parcel reaches your country. These charges must be paid by the customer.
EU orders over CHF 550 ship for FREE
Shipping to the USA and Canada: We will pack and ship your order within 3 business days. Your products will be shipped priority shipping and will arrive within 4-8 business days from shipping date. The shipping cost will be calculated at checkout based on the final weight of the order. Customs or import duties as well as handling fees and taxes may be charged once the parcel reaches your country. These charges must be paid by the customer.
International order over CHF 550 ship for FREE
Depending on size, it could be that we have to ship your products in more than one parcel.
Once we receive your order, we will package and ship your goods within 3 – 5 business days.
How can I track my order?
If, for some reason, your tracking number does not work, please send us an email: firstname.lastname@example.org
If you do not see your country on the list above please send us an email and we will be pleased to provide you with a quotation - email@example.com
Within Switzerland: The prices for our products are listed prior to the addition of VAT. VAT in Switzerland is 7.7% and will be applied at checkout.
Shipping to the EU: The prices for our products are listed prior to the addition of VAT. Products shipped from Switzerland into the EU are subject to local VAT and may be subject to import duties. These will be collected from you upon delivery and are the responsibility of the customer.
Other international destinations: Customs or import duties as well as handling fees and taxes may be charged once the parcel reaches your country. These charges must be paid by the customer. We are not responsible for any customs and import duty charges. The duties will vary by country and we suggest that you check with your local post office.
If you have any more questions about customs and import duties send us an email: firstname.lastname@example.org
We accept payments by VISA, MASTERCARD and AMERICAN EXPRESS. These payments are processed through a secure payment system called Stripe.
We also accept payments through PayPal.
For orders within Switzerland and Lichtenstein: Payment via invoice is an additional option which you can choose at checkout. More information about this option here.
If you would rather place an order by phone or email, please do get in touch: email@example.com
Yes you can! Artha Collections aims to always provide high quality goods that are fault free and undamaged. On occasion however items may need to be returned. Returns are to be made within 10 business days of receipt by following these simple steps:
Within Switzerland: Returns within Switzerland are free of charge.
Germany, EU and International Orders: All postage costs associated with the return are to be covered by the customer.