Free Shipping and Returns Within Switzerland

Free Shipping and Returns Within Switzerland

Free Shipping and Returns Within Switzerland - Free International Shipping on orders over CHF 550

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Terms and Privacy

General

Welcome to the Artha Collections website. The following terms and conditions apply to all contracts between Artha Grigioni & Grigioni, (hereafter known as ‘Artha’, ‘Artha Collections’, ‘we’ or ‘our’) and any person, whether a natural or legal entity, (hereafter referred to as ‘you’ or ‘customer’) who uses this Web Site (hereafter known as 'site'). By using this site, you agree to follow and be bound by the rules below. If you do not agree to these terms, please do not use this site in any way.

We reserve the right to modify these terms at any time without prior notifications and therefore urge you read them before placing an order on www.arthacollections.com. By placing an order, you enter into an agreement with us and accept these terms and conditions.

Intellectual Property

All Content included on the site, unless uploaded by users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Artha, our affiliates or other relevant third parties. By continuing to use the site you acknowledge that such material is protected by applicable Swiss and International intellectual property and other laws. 

You may not reproduce, copy, distribute, store or in any other fashion re-use material from the site unless otherwise indicated on the site or unless given express written permission to do so by Artha.

Privacy Policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.arthacollections.com (the "site").

Personal information we collect

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

  • “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, click here
  • “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers and PayPal details), email address, and phone number.  We refer to this information as “Order Information.”

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

How do we use your personal information?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

Communicate with you;

Screen our orders for potential risk or fraud; and

When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We also use your information to plan and deploy advertising campaigns for social media through the Artha Collections social media accounts.

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: Shopify Privacy Policy.  We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: Google Privacy Policy.  You can also opt-out of Google Analytics here: Google Analytics Opt-Out.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.  For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page.

You can opt out of targeted advertising below: 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal.

Do not track

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above.  Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

Data Retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

Contact us

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at info@arthacollections.com  or by mail using the details provided below:

Artha Grigioni & Grigioni, Eichenweg 3, 8126 Zumikon, Switzerland

  

Newsletter

Your subscription to our newsletter is by opt-in and the information you give when you opt in is only used to send the newsletter. If you sign up to the mailing list your details are collected and stored by a third party delivery platform: this is currently Mailchimp and there will be an unsubscribe link in any email or newsletter you receive which you can click at any time should you wish to unsubscribe. Alternatively if you wish to be deleted from a mailing list, contact us directly – info@arthacollections.com

For further information please consult Mailchimp’s privacy policies.

 

Customer Data Accuracy

In order to place an order on the website, you will be asked to provide your personal details and payment details.

You must commit to provide true, accurate, current and complete data. The use of wrong data or the abuse of identity is a fraud and will be prosecuted, according to Swiss penal laws.

 

Pricing, Product & Quality

Aside from your right of return, you are bound by your order from the moment that payment has been made and an order confirmation sent to you. Please note that the order will not be valid if we cannot verify the shipping address.

All of our prices are in CHF excluding applicable VAT.

Within Switzerland: 7.7% VAT will be applied at checkout.

Shipments to the EU**: 19% VAT and any applicable shipping costs will be added to the final product cost and clearly displayed before final checkout. Import duties are included in the shipping cost and products are delivered DDP (Delivery Duty Paid).

**Includes Germany, Austria, France, Italy, Belgium, The Netherlands, the United Kingdom, Denmark, Finland, Ireland, Luxembourg, Portugal, Spain, Sweden 

 

Other international destinations: Customs or import duties as well as handling fees and taxes may be charged once the parcel reaches your country. These charges must be paid by the customer.

Pricing variations: Prices of the inputs to production can vary for a variety of reasons which are beyond our control. We reserve the right to adjust prices without prior notice

We have done our best to make sure all products and colors are displayed accurately. Depending on your computer equipment what you see on your computer screen may vary from the physical product and therefore we are not able to guarantee exact color representation. As our products are also all handmade by artisans in rural conditions, each product can vary slightly from what you see on our website. If you are not satisfied with your purchase, please review our returns section for further information.

As we produce in limited quantities, all the products sold on this site are subject to availability. If a product you would like is no longer available on the site please send us an e-mail at info@arthacollections.com and we will be sure to advise you when the product or something similar is back in stock.

In the event that the goods you have ordered are unavailable, we will inform you as soon as reasonably possible and we will offer you a full refund. 

 

Third Party Links

We may use and promote services provided by outside third parties. However, even if the third party is affiliated with Artha, we do not control these services and make no representations regarding these persons or entities. We are not liable or responsible for the accuracy, completeness, timeliness, reliability or availability of, any such services or information. Outside sites linked on our site, all of which have separate privacy and data collection practices, are only for your convenience and therefore you access them at your own risk.

 

Shipping & Returns 

Please see Shipping & Returns for more detailed information.

 

Limitation of Liability 

Artha Collections shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages that result from the use of, or the inability to use the products purchased from us.

 

Final Statements

Jurisdiction lies within the courts of Zurich. However we may appeal to the courts in the customer country of residence. Swiss law is applied exclusively, also when orders are placed from and goods are delivered abroad. The parties will endeavor to settle any arguments that may arise from the realization of the sales contract in an amicable way.

 

High quality, handmade goods from around the world.  Combining traditional methods with modern design